020 7242 4986 or  0333 240 0591 London  |  Birmingham  |  Cardiff
Complaints policy

Complaints policy

The Bar Standards Board requires us to provide clients who may be unsatisfied with our barristers' service with a complaint procedure.  

Our aim is to provide our clients with the best possible service at all times. However, we recognise that on occasions you may find it necessary to raise a complaint. If you do, you are invited to let us know as soon as possible. It is not necessary to involve solicitors in order to make your complaint but you are free to do so should you wish.

Please click here to find out more about the Cornerstone Barristers Complaints Policy and how to make a complaint.

Useful contacts

Legal Ombudsman

PO Box 6806,
Wolverhampton
WV1 9WJ

Telephone number: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Web: http://www.legalombudsman.org.uk/helping-thepublic/

Decisions made about legal service providers: https://www.legalombudsman.org.uk/raising-standards/data-and-decisions/

Bar Standards Board

Assessment Team
Professional Conduct Department
Bar Standards Board
289-293 High Holborn
London
WC1V 7HZ

Telephone number: 020 7611 1444 Fax: 020 7831 9217

E-mail: assessmentcomplaints@barstandardsboard.org.uk

Web: https://www.barstandardsboard.org.uk/complaintsand-professional-conduct/

Publications

Corporate Liability: Work related deaths and criminal prosecutions
Cornerstone on Councillors' conduct
Cornerstone on Planning Court
Cornerstone's Electoral Legislation 2016
Licensed Premises: Law, Practice and Policy
Cornerstone on Social Housing Fraud
Cornerstone on Anti-Social Behaviour
Cornerstone on Information Law